Cancellations made with less than 48 hours’ notice will incur a cancellation fee. This fee can be a fixed amount of $75 – $100 or a percentage of the scheduled service cost (e.g., 30% – 50% of the service cost) if the procedure is lengthy and the preparations have been done in advance.
Clients who fail to show up for their appointment without any prior notification (‘no-shows’) may be subject to a no-show fee, typically equivalent to the half cost of the scheduled service.
Clients arriving late for their appointment may have their service time reduced accordingly, or may need to reschedule, to not disrupt the appointments of subsequent clients. Late arrivals may also be subject to a fee of $75, especially if the appointment needs to be rescheduled.
Clients wishing to reschedule their appointment should do so at least 24 hours in advance. Rescheduled appointments are subject to availability.
The medspa may offer exceptions to this policy for emergencies or unforeseen circumstances (e.g., illness, family emergency). These exceptions are at the discretion of the medspa management.
For clients with prepaid services or packages, a late cancellation or no-show may result in the loss of the appointment as part of their package without a refund or credit.
This policy will be communicated to clients at the time of booking, both verbally and in written form (e.g., via email confirmation, on the website, or in the appointment reminder).
Clients may be asked to sign an acknowledgment of understanding and agreement to this policy when they schedule their appointment, especially for high-demand services or lengthy procedures.
The medspa reserves the right to request prepayment or a deposit for future appointments from clients who have a history of late cancellations or no-shows.
The medspa may provide appointment reminders via phone, text, or email as a courtesy; however, clients are responsible for remembering their appointments regardless of whether a reminder is received.
A standard fee will be charged for any cancellation made without sufficient notice. This fee will be a predetermined flat rate, such as $75-$100, irrespective of the service booked.
A fee based on a percentage of the scheduled service’s cost, typically ranging from 50% to 100%.
For instance, if a $200 treatment is canceled, and the cancellation fee is 50%, the charge will be $100.
Our highly trained staff is committed to providing you with the best care. If you have concerns about the service, please bring them to our attention for resolution.
All services rendered at Aesthetify are final. Refunds are not provided due to cost incurred for staff, products, and equipment.
A thorough consultation is conducted before any treatment to tailor services to your needs. Questions and concerns are encouraged before proceeding.
Some treatments may require a non-refundable deposit to secure appointments, which is applicable as credit on the appointment day.
Sales of packages or prepaid services are final. Remaining services in a package may be transferred to a friend or family member.
Products are refundable if unopened and returned within 14 days. Opened, used, or damaged products are not eligible for a refund.
Gift cards are non-refundable and cannot be exchanged for cash.
Refer to our separate cancellation policy for details on fees related to appointment cancellations or rescheduling.
Booking an appointment, purchasing a package, or buying products at Aesthetify implies acknowledgment and agreement to this no-refund policy.
Aesthetify reserves the right to modify this policy without prior notice.
